Housing Officer - Customer Services Team

We have an opportunity for a Housing Specialist to join ourCustomer Services Team in the Newbury office.

This will be a full time, fixed term role until October 2025, where you'll be working from home and in the office at least two days a week.

The starting salary is £32,000 - £35,000 depending on experience.

The role:

OurHousing Specialist role is a unique opportunity to use your tenancy management and housing knowledge.

You'll be triaging the often complex housing queries that come in to SNG, making sure we are responding to our customer's needs. There will be some case management as well.

This is a office based role where you'll be supportingour customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving them in a timely and appropriate way.

As a member of the Customer Services Housing Team you will be part of a growing team where you'llshareexperience, knowledge and ideas.

What you'll need:

• Previous experience of delivering a range of housingmanagement services including safeguarding, anti-socialbehaviour and tenancy breaches
• The ability to self-motivate and be highly organised
• Experience of working collaborativelywith internal and external stakeholders
• The ability to use multiple computer systems
• Previous experience of working with customers in a busy environment
• The ability to problem solve and recognise when there's a risk

Interviews will take place in January 2025.

What we can offer you

At SNG we invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of ourRecognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.