Payroll Specialist Hybrid

In the role of Payroll Specialist (Hybrid), you shall ensure timely and correct deliveries (SLA`s or service level agreements) to clients located in UK and Ireland, providing quality in payroll service delivery, and taking pride in contributing to high customer satisfaction. ?

Client Details

Our client is a prominent player in the business services sector with an extensive global reach. Having a large workforce, they are committed to providing top-tier services. Operating from their Walton-On-Thames location, they have free parking on site and are based just s short walk from Walton-On-Thames train station.

Description

Payroll Specialist (Hybrid) role involves:

Managing Customer Service and continuous improvements:

• Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer?
• Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met?
• Proactively drives offshoring and nearshoring transition activities for own customers?
• Ensures that customer documentation and control framework is always up to date?
• Approves system or process changes and different type of authorization requests to customer systems?

Customer Service and relationship management:

• Acts as the operational single point of contact/escalation for named customers?
• Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes?
• Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model?
• Has always a good overview of what is going on with the customer and addresses critical customer issues without delays. ?

Financial management:

• Monitors, follows up, reports and analyses customer specific financial KPI's such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps?
• Has good understanding of the customer agreement, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed on timely manner.?
• Manages and follows up on change orders for own customer?

Profile

A successful Payroll Specialist (Hybrid) should have:

• Experience from working with and in-depth understanding of UK payroll and personnel administration, payroll accounting and payroll processes end-to-end?
• SAP HCM experience?(NOT ESSENTIAL)
• Knowledge on labour laws and other relevant payroll related regulation?
• Minimum of 2 years' experience in managing customer relationships

Job Offer

The Payroll Specialist (Hybrid) role offers:

• Competitive salary within the range of £40-45,000 per annum
• Flexible working hours/environment (Monday and Friday from home, and core hours to allow for later starts or
• Interesting growth opportunities
• Training opportunities (incl. certifications etc.)
• Team building events
• Coffee, tea, fruits and other supplies in the office
• Internal job transfer opportunities