Customer Service Advisor

Customer Service Advisor // Permanent // Fully office based // £29,000 per annum
My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.

Role and responsibilities:

• Handling customer queries via phone, email, and online platforms promptly and professionally.
• Providing technical advice and troubleshooting support on products.
• Coordinating with suppliers, manufacturers, and internal teams to resolve issues.
• Maintaining customer satisfaction by following up on cases and ensuring timely resolutions.
• Documenting interactions and case resolutions in the CRM system.
• Supporting sales consultants and contributing to training sessions with your technical knowledge.
• Staying up-to-date with new products and industry advancements to provide accurate advice.

• Proven experience in customer service, aftersales, or technical advisory roles, preferably luxury industry.
• Excellent communication skills to explain technical details clearly and effectively.
• Strong problem-solving skills and a proactive approach to customer resolutions.
• Organisational skills to manage multiple tasks efficiently.
• Proficiency in Microsoft Office.
• A positive, team-oriented attitude and a passion for outstanding customer service.

• Up to £29,000 per annum DOE
• Bonus
• Flexible hours
• Medicash
• Staff discount
• Free parking