Administration Assistant - Housing

Administrator - Temporary Role

• Duration: January start to 31st March 2025 (with potential for extension or permanent position)
• Location: Hybrid/Norwich ( 1 day in the office, 4 days working from home)
• 36 hours a week Monday to0 Friday office hours
• Job Type: Temporary (with potential for fixed-term or permanent contract)
• Salary: £13.54 per hour plus holiday pay

We are seeking a proactive and organised Administrator to join our Resident Liaison team. This role is essential for managing communications and coordinating activities between residents and our team, ensuring efficient and effective service delivery. The Administrator will play a key role in supporting the Leaks, Condensation, Damp and Mould Project Team to achieve our objectives in response time, investigation and treatment, decant management, record keeping, and case ownership.

• Arrange appointments for home visits aligned with surveyor schedules.
• Handle a high volume of calls, addressing resident inquiries and concerns with professionalism and care.
• Manage a regional shared inbox, ensuring enquiries from residents and internal stakeholders are directed to the appropriate personnel.
• Maintain a balanced workload between call handling and email communications.
• Participate in training sessions, which will primarily be office-based, to understand the operational frameworks and software used within the team.
• Work closely with the Head of Residential Engagement and Resident Liaison Officers to deliver the LCDM service.
• Schedule surveyor visits and follow up with customers post-completion.
• Raise repair requests and ensure they are scheduled and communicated to the customer.
• Manage general enquiries to ensure successful resolution within agreed timescales.
• Track progress of assigned cases, escalating concerns and issues as necessary.
• Support the delivery of the MOT programme, scheduling visits and following up with customers.

• Strong proficiency in IT, particularly with Microsoft 365 and other systems used within the organisation.
• Ability to quickly adapt to new systems and processes.
• Excellent communication skills, both over the phone and via email, ensuring clarity and effective interaction with residents and team members.
• Experience in administrative roles, preferably within a liaison or customer service context.
• Capable of managing multiple tasks efficiently in a fast-paced environment.
• Familiarity with CRM systems, and spreadsheets.
• Ability to establish good working relationships across various teams.

Please apply online or contact Maxine or Andrea at Reed Norwich on