Care Counsellor, Bristol

Care Counsellor, Bristol

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

We are seeking a compassionate and dedicated professional to join our team, providing a comprehensive and efficient service to policyholders and their families. This role involves offering high-quality counselling and telephone support, guiding families through issues such as health challenges, disability, ageing, and bereavement, while liaising with care providers and ensuring access to services. The successful candidate will play a vital role in supporting individuals and families with care packages, community care assessments, and other essential services, ensuring a high standard of support is delivered.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Deliver high-quality counselling services with empathy for health issues, disability, frailty, ageing, death, and bereavement
• Regularly update assessment skills and knowledge of available support options, including through home visits when appropriate
• Offer information on local services
• Liaise with care providers to ensure the best care and support
• Maintain a customer-focused, positive, and mature approach, adapting to changing demands and priorities
• Ensure service delivery aligns with individual policy conditions
• Provide information on community care assessments, hospital discharges, voluntary and charitable organisations, and state benefits
• Support families with care packages and liaise with them throughout the process

What we're looking for

• Experience as an Occupational Therapist, Nurse, Social Worker, or Social Care Worker with a minimum of 2 years' experience of working in the community with elderly clients
• Passionate about delivery of customer service
• Demonstrates essential interpersonal skills i.e. listening to others, observing and questioning where appropriate
• Ability to work in a team/team player, liaising with other Claim Assessors, Underwriters and Claim Administrators within the team
• Cope with varying workloads and lone working
• Excellent verbal and written communication skills
• Willingness to study further as required

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!