Branch Manager

Our client is a stalwart of the UK Removals and Storage Industry—a multi-branch, long-term BAR member with a great reputation for quality.

They are now seeking an experienced Branch Manager to join their team in SW London.

This role requires proven experience in the removalsindustry. The successful candidate will take overall responsibility for the branch’s success and profitability by setting, implementing, and achieving objectives and targets.

Strong leadership is essential, as the role involves managing and motivating the branch team to consistently deliver a world-class removals service.

Additionally, the Branch Manager will ensure the company complies with all legalresponsibilities related to operating standards. This includes maintaining high standards in Health and Safety, adhering to transport legislation, and keeping accurate maintenance records.

This is an excitingopportunity to contribute to the success of a reputable organization and lead a dedicatedteam in the heart of London.

A full clean driving license is essential.

Responsibilities:

Sales & Business Development:

• Monitor branch performance including KPIs and ensure accurate reporting of figures and monthly profit and loss.
• Responsible for Branch Profit and Loss including gross profit / cost control / net profit.
• Maintain competitive awareness and conduct market analysis to identify opportunities for business development and generate leads.
• Negotiate quality business deals and write proposals, tenders, and supplier agreements, negotiate rates and fees, and close deals.
• Write client reports and other ad-hoc reports.
• Write and place ads, monitor and control advertising content, and spend and develop advertising and marketing plans.
• Client visits and networking with clients and branches - develop client relations and identify client needs/satisfaction.
• Quarterly and Annual analysis of client spending and Review of margin base in line with company and individual targets.
• Develop effective business and corresponding action plans, and set quarterly aims, targets, and objectives.
• Monthly forecasting.
• Securing new business, residential, commercial, and international, including prospecting for new business/contacts.

Operations:

• Ensure legal compliance on all matters pertaining to VOSA, including Maintenance, Drivers Hours, Defect Reporting and Records Maintenance.
• Comply with all relevant H&S legislation to maintain a safe working environment for all staff and customers.
• Ensure that all Company Premises are maintained and kept secure to protect effects belonging to the Company and our customers.
• Manage operating costs and ensure that your resource is used as efficiently as possible.
• Identify and discuss any training requirements with staff concerned and Managing Director.

People Management:

• Committed to continuous professional development and effective Performance Management.
• Set quarterly and annual targets and objectives.
• Monitor and review staff performance and achievement regularly including annual appraisals and review of Key Performance Indicators.
• To manage sales staff setting KPI’s to achieve maximum output.
• Hold weekly meetings; discuss task delegation, review issues, monitor sick leave and attendance, and reprimand and praise staff.
• Branch communication - encourage respect and open communication
• Interview and recruit branch staff, induction of recruits, staff training (ensuring compliance with Health and Safety legislation), coaching and support, and objective setting.

Additional Responsibilities:

• Perform auditing and quality checking.
• Ensure the day-to-day credit control is managed effectively.
• Timely liaison with the Line Manager to reference performance issues and remedial actions.
• Resource Branch effectively including leave and succession planning recruitment and selection, in line with Branch requirements.
• Implement policies and procedures as directed by the Board of Directors.
• Contribute to strategic projects and regional or group initiatives.
• Attend management meetings.
• Promote cross-selling including added-value services
• Any other duties as required.

Skills & Qualifications:

• Degree / equivalent
• National and international CPC holder (desirable)
• Domestic Moving & Commercial Moving
• Transport and Health & Safety Legislation, Fleet and Maintenance Records
• Strategic Thinker & effective Problem Solver
• Selling, Influencing, Negotiating and Gaining Commitment
• Proactive
• Management of the Profit and Loss
• Effective Leader and Manager
• Motivator of Individual / Teams
• Ability to Coach and Train Others
• Understands Customer Requirements and Competitive Environment
• Full Driving Licence is Essential