End User Technology Analyst

This role supports an International Capital Markets firm as a key member of the  Technology Department, The responsibilities include a range of Service Desk and Desktop support tasks as well as proactively providing management MI and  managing IT controls. Shifts run from 7:00 AM to 6:30 PM, Monday to Friday.
Key Responsibilities
Service Desk and Desktop Support:
• Deliver Tier 1 desktop and service desk support.
• Manage hardware lifecycle and perform upgrades.
• Execute application installations and deployments.
• Provide mobility support (BB UEM, Workspace One).
• Support SCCM patching and Microsoft deployments.
• Maintain IT controls, processes, and reporting.
• Manage information requests for controls and assurance.
• Participate in resiliency and disaster recovery testing.
• Support audit, risk, and control assessments.
• Monitor ITSM/ServiceNow queues.

Project Work and Documentation:
• Recommend new products.
• Assist in developing technical standards and procedures.
• Support Senior Analysts with application upgrades and deployments.
• Maintain and update audit documentation.

Required Skills and Knowledge
Customer and Team Skills:
• Strong customer service focus.
• Team player with self-motivation.
• Professional demeanour and communication skills.
• Adherence to audit-mandated processes.
• Flexible and able to work under pressure.

Technical Expertise:
• Experience supporting trading floor environments.
• Proficiency in Windows 10, Microsoft Office, and ITSM platforms (e.g., ServiceNow).
• Knowledge of BlackBerry UEM device support.
• Ability to own service desk projects and collaborate with third-party vendors.

This role suits a proactive professional with technical acumen and a commitment to delivering high-quality support and governance.