IT Helpdesk Advisor

IT Helpdesk Advisor (Temporary Position) - Central Bristol

Have you got experience working as an IT Helpdesk Advisor? Do you enjoy customer service? Are you great at solving problems? Signature Bristol are searching for an enthusiastic and knowledgeable individual to join a training provider in Central Bristol. This will be in a temporary basis and start early January 2025.

The organisation are at their busiest point of the year, and are supporting many students and teachers in accessing e-learning platforms and materials. They are looking for someone to join them for 6 weeks to assist with their high volume of tickets.

IT Helpdesk advisor benefits

• Salary: £12.00 per hour plus holiday pay

• Location: Central Bristol (office-based)

• Hours: 5 days per week, flexible start/finish times (8-4/9-5/10-6)

• Have a confirmed job to start in the new year, before the Christmas break!

IT Helpdesk advisor roles and responsibilities

• Answer logged tickets from internal staff, service users, and service providers

• Handle password resets and login issues

• Upload training materials to e-learning platform and YouTube

• Manage 2-3 phone calls per hour and approximately 40 tickets daily

Required experience and skills for an IT Helpdesk Advisor

• Strong customer service abilities

• Experience in IT Helpdesk and front-line support

• Familiarity with ticketing systems

• Good problem-solving skills

• Experience with virtual learning systems (desirable)

How to Apply If you are available to start work on in early January, and feel you have the necessary experience and attitude for this role, apply today!

Whilst we will endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful. We will keep your details on file for future opportunities

Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.