FOH Secretary - Private GP Clinic

FOH Secretary - Private GP Clinic - £34k to £36k - Central London

A well-established private doctors practice located in Chelsea, looking after HNWI patients, is looking for a new member of the team based in the FOH and supporting the Doctors. Their dedicated, friendly, and stable team is committed to delivering exceptional service and ensuring continuity of care for their patients. They collaborate closely with top hospitals and consultants in London. They are now looking for an experienced FOH Secretary to join the team, ensuring outstanding patient service and relations, whilst supporting their senior Doctors.

SALARY ETC:

• £34k to £36k + benefits
• Monday to Friday, 8:30am to 5:30pm
• Central London, Chelsea
• This is an office based role, with no hybrid or wfh, due to the nature of the operation and requirements of the Doctors and patients alike.
• Permanent, full-time

REQUIREMENTS:

• A minimum of 2 years' UK experience in Front of House, in a business dealing with HNWIs, with some in the private healthcare sector in the UK would be ideal, although would consider other sectors that deal with HNWIs.
• At least 2 continuous years in a previous post to illustrate durability
• Computer literacy, proficient with all Microsoft applications such as Outlook, Word, Excel.
• Personable and warm character able to work in an open office environment with other staff, with a bright and positive approach.
• Good communication skills and confidence in dealing with demands and expectations of a variety of patients.
• Experience in typing and compiling correspondence of a high professional standard,
• Strong attention to detail, accurate typing and proof-reading skills.
• Polite telephone manner, able to liaise with people at all levels, especially high profile and VIPs.
• At least 5-years experience in a similar role with VIP client/patient interaction.
• Customer service/relations experience
• Excellent English (spoken, written and grammar) and well presented
• Must be reliable, trustworthy and punctual.

DUTIES TO INCLUDE:

• Liaising with HNWI patients and their families, via the telephone, email and in-person
• Making appointments and liaising with the Doctors and practice manager.
• Drawing of patient notes and filing, ensuring they are accurate, up-to-date, and filed correctly.
• Register new patients & update patient contact details and files, as required.
• Ensuring the Doctors are aware of daily appointments, preparing the clinic, & prescription requests.
• Liaising with Hospital and consultants in London, with regards to referrals, tests, etc.
• Ordering of test, supplies, office materials, etc.
• Typing of correspondence, referrals, Scanning of correspondence into patient notes.
• Ensuring the practice is well presented at all times.
• Other duties as and when required, such as collecting of reading materials, purchase of refreshments, etc.