Account Manager

Join a global leader in workforce solutions! People 2.0, a top-tier Employer of Record (EOR) and Agent of Record (AOR) provider, empowers businesses and independent contractors worldwide.

With a vast global presence, we operate in over 40 countries across the Americas, EMEA, and Asia-Pacific, serving two core client channels: Market Makers in talent and Independent Contractors.

We're now offering an exciting opportunity for an Account Manager to join the Client Services team.

What will you be doing as Account Manager?

The Client Services Account Manager is tasked with achieving company objectives for client retention and satisfaction. Serving as the escalation point for senior management, they handle high-level inquiries, coordinate responses, and measure improvements in client services.

Additionally, they actively contribute to business strategy development, providing consultation to owners and principals, and collaborate with leaders across multiple departments for effective coordination and support.

Client Relationship Management:

• Work with client principals and managers to enhance the People 2.0 relationship for improved sales, efficiency, and financial performance.
• Ensure the highest level of customer satisfaction to promote client retention.

Client Support Services:

• Handle service calls and inquiries from owners, principals, and managers personally.
• Serve as a subject matter expert for the department and coordinate with leads to address field issues and client service needs.
• Monitor client satisfaction, conduct surveys, and engage in initiatives to improve services and delivery processes.

Conduct Quarterly Business Reviews with client principals.

• Provide up-to-date market intelligence to aid clients in growth planning.

Consulting and Strategic Contributions:

• Maintain regular communication with clients, making field visits as needed to observe operations and identify opportunities.
• Advise and assist clients in improving service delivery, sales efforts, and profitability.
• Identify and communicate opportunities for service expansion and improvement.

What experience will help you to thrive as Account Manager?

Essential Experience:

• Understanding of basic business finance essentials and staffing business P&L’s.
• Adequate understanding of HR and employment law.
• Demonstrated leadership and organisational skills.
• Ability to take charge, prioritise, and manage multiple people and projects independently.
• Effective, high-level oral and written communication skills.
• Results (KPI) orientated.

Desirable Experience:

• Practical knowledge of staffing business operations and management.

In return for joining us as an Account Manager

• 25 days annual leave, plus bank holidays
• 2 Press Pause Days (An opportunity to step back, breathe, and focus on your wellness — whatever that may look like)
• Access to free Financial Advice including Mortgages, and Savings
• Cyle2Work scheme
• Perkbox employee discounts

Next Steps

If you are interested in being considered for this opportunity, please apply with your CV highlighting your relevant skills in relation to the above criteria.

Regardless of the outcome of your application, all candidates will be contacted. If your application is successful, Vicky from our talent team will reach out to you within three working days to guide you through the next steps.