Customer Care Co-ordinator - House Builder

My Client are a property firm based in South Birmingham looking to recruit a Customer Care Coordinator. This role will be hybrid with free parking onsite. The role offers a salary of £28k and has an immediate start.

The role will require liaising with homeowners and dealing with all defects and queries on their properties. The role will entail:

• Ensuring that all emergent defects received are acknowledged, logged onto the system and then ensure all subcontractors attend within the customer required time frame.
• Coordinate service engineers diary, including forward planning of all materials, access and equipment required.
• Escalating where needed
• Ensure all generated reports are relevant in accordance to the agreed Customer Care Plan.
• Providing a professional administration service to the Customer Service Manager and produce, accurate, well-presented documentation within time-scales required for internal meetings and customers.
• Assisting in collecting information and format into completed end of project Health and Safety files as required.
• Review the status of all 'open’ tasks daily.
• Effectively manage all complaints in line with customer service procedures.

Applicants will have previous experience in a similar role ideally in a property environment.

Katie Bard is acting as an agency and is an equal opportunities employer.