Customer Service Administrator

This position calls for a Customer Service Administrator who will be a part of the business support team, delivering outstanding customer service support and handling administrative tasks in the Burgess Hill office.

Client Details

Our client is a prominent player in the insurance industry. With a customer-centric approach, the company is renowned for its high-quality service and its commitment to employee growth and development.

Description

As a Customer Service Administrator your responsibilities will include:

• Provide exceptional customer service via phone, email, and live chat.
• Manage and resolve customer complaints professionally.
• Process insurance applications and renewals accurately.
• Handle administrative tasks such as data entry and record management.
• Coordinate with other departments for query resolution.
• Assist in the implementation of customer service policies and procedures.
• Identify opportunities for service improvement.
• Participate in team meetings and training sessions.

Profile

A successful Customer Service Administrator should have:

• Proficiency in MS Office and CRM software.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• A customer-focused approach and the ability to handle pressure.

Job Offer

• A competitive salary ranging from £13.50 - £14.50 per hour
• A supportive work environment that promotes professional growth.
• Comprehensive training and development opportunities.
• Opportunity to work with a diverse and dynamic team in the insurance industry.
• Long term maternity cover