Group Account Director - Health & Beauty

Location: Bishop's Stortford

About The Delta Group

We are Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.

We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.

We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

For more information about the Delta Group, please visit: https://

Role Overview

To be wholly accountable for ensuring the Health & Beauty account team provides a service that focuses on putting the customer first, delivering against agreed SLA’s and KPI’s at all times. Work with the Chief Client Officer to take responsibility for the strategic running and overall performance of the client portfolio, guiding and supporting the account team to ensure that client activities are expanded to their fullest potential in order to maximise service, value add and profitability, thus ensuring client retention.

Primary Objectives

• Be the figurehead for the Health & Beauty Account Team, leading by example and showing thought leadership
• Day to day management of the client facing team ensuring that they are delivering against client SLA’s and KIP’s, against the Client Service focused objectives (outlined in the ADP document) and their own personal development objectives
• Continually review the process and implement agreed improvements that will benefit the client and the business
• Display and encourage a positive ‘can do’ attitude, manage client expectations and aim to deliver exceptional service
• Work with the account team to develop, deliver and report on the Account Development Plan to the Board, including an Account Bible
• Build and develop excellent relationships with the creative and production teams to ensure there is a two way flow of information and both teams are working together to deliver for the client
• Ensure meaningful reporting is maintained and presented to the clients (e.g. Spend against budget or forecast, cost saving initiatives, performance against SLA’s, innovations, etc. during Quarterly Business Reviews and End of Year Reviews).
• Take a hands on approach to issue resolution with the client, whilst encouraging the account team to work with production on internal action to correct / prevent re-occurance
• Client retention and development, including the selling of all Delta Group services
• Attend relevant client meetings

Duties & Responsibilities

• Overview of all projects running through the account team; particular focus on key campaigns, ensuring that the Exec Board are kept up to speed with development & cross-selling opportunities
• Interact with other key suppliers / partners adding value to the process whenever possible
• Ensure that the account team are holding pre-production meetings for key projects ensuring that all relevant front of house and back of house personnel attend
• Management of the personal development of all team members, through appraisals, one-to-one meetings, mentoring and coaching.
• Manage all financial aspects of your client activities, including the timely invoicing, setting and managing of yearly budgets, updating weekly forecasts.
• Ensure that all your client information is kept up to date and accurate at all times
• Lead daily &/or weekly team meetings with clients & internal departments
• Play a lead role with the transition and onboarding of any new clients or projects, ensuring processes are fully understood and embedded, and feed back to the Executive Board as required
• Act as a point of escalation to your team and clients
• Attend Weekly Sales Meetings to present new sales opportunities, new client leads, and flag any issue to the Board

Key Skills

• 10 years+ account management & business development experience, working directly with brands and retailers on creative solutions linked to 3D printed production of semi-permanent & temporary POS displays
• Experience in the Health & Beauty industry
• Excellent interpersonal skills, able to develop positive client relationships
• Excellent communication skills

• Inspirational team leader with ability to motivate and get the best out of others
• Commercial outlook, understands how to drive revenue and profit as well as achieve cost savings
• Ability to work in a fast-paced environment whilst maintaining great attention to detail

• A real self-starter
• Good organisational skills with ability to prioritise work to meet client needs
• Confident approach with client and team

• Passion for quality
• Excellent time management skills
• In depth knowledge of customer service

• Good IT literacy, including good knowledge of MS Word, PowerPoint and Excel