Customer Care Advisor - Fixed Term Contract

Service Desk Advisor – Fixed Term Contract
Monday to Friday 8am – 5pm
£25,000 per annum increasing to £26,000 after probation
 
Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor on a fixed term contract for up to 9 months.
The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
Duties to include:

• Answer all incoming calls.
• To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web.
• Accurately process reactive, planned, and statutory compliance task
• To action reactive requests from our client base and log all requests on in-house computer syste
• To liaise with site-based engineers and field-based facility managers to action requests as necessary.
• To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
• To ensure that timeframes are adhered to in relation to service level agreement
• To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t

• Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential
• Any previous experience working with an internal database would be advantageous

• Have excellent verbal and written communication skills
• Be organised and able to multi-task
• Be able to use time as a valuable resource and manage own time to achieve required outcomes
• Be able to work under pressure
• A minimum of one-year experience working in a help desk environment is desirabl
• Working experience in a customer focused setting is essential.