Hire Desk Manager - Plant & Tool Hire

Are you ready to elevate your career in the Plant & Tool Hire industry? A highly regarded Plant & Tool Hire provider in Basildon is seeking an enthusiastic and experienced Hire Desk Manager to join their exceptional team. This full-time, permanent role offers a fantastic platform to showcase your skills and contribute to a company renowned for its high standards of service to clients and contractors.

Why This Role Stands Out:

- Competitive Bonus Scheme: Rewarding dedication and hard work.
- Pension Plan: Secure your future with a robust pension scheme.
- Career Stability: Enjoy the security of a full-time, permanent position.
- Work-Life Balance: Benefit from a standard Monday to Friday working week.
- Career Growth: Opportunities for progression within a leading company.

Role Overview:

As a Hire Desk Manager, you will play a pivotal role in maintaining and enhancing customer relationships, managing hire processes, and ensuring smooth operations within the depot. Your responsibilities will include:

- Building lasting relationships with repeat customers.
- Handling on and off hire calls efficiently.
- Organising transport logistics.
- Raising contracts using a bespoke IT system.
- Prioritising workload and managing administrative tasks.
- Resolving customer queries and complaints.
- Standing in for the Depot Manager when required.

Skills & Experience Required:

The ideal candidate will have previous experience in one or more of the following roles: Hire Assistant, Hire Controller, Senior Hire Controller, Hire Manager, Hire Co-Ordinator, Rental Manager, Assistant Manager, or Assistant Branch Manager. Additionally, the candidate should possess:

- A great telephone manner.
- A strong commitment to delivering excellent customer service.
- Organisational skills with the ability to prioritise multiple tasks.
- Excellent time management and communication skills.
- IT literacy.
- A full UK driving licence.
- The ability to undertake other duties as required.

If you are organised, customer-focused, and ready to take on a new challenge, this role could be the perfect fit. Follow the link to apply and take the next step in your career with a leading Plant & Tool Hire provider.