Claims Handler - Corporate & Commercial

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden Group are seeking a passionate Claims Handler to join our Corporate & Commercial division. This role provides an outstanding opportunity to be part of a team that is dedicated to supporting clients through the complex landscape of commercial risk. With your expertise, you will help businesses navigate uncertainty and achieve unwavering growth. In your role you will deal with the administration and sales of Philip Williams Management Ltd products, which may include membership administration, new business sales and renewal processing, providing information to clients on the claims process, administering claims forms, settling claims and handling referrals to insurers.

• Help achieve Group/Division client targets by providing an outstanding level of service.
• Undertake market exercises to establish the most competitive terms available.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected in line with Howden procedures.
• Handle all queries, whether written or by telephone, expertly and process them effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other divisions.

• The jobholder's skills, product knowledge and experience must be significant to enable them to gain commitment and support with Federations, Intermediaries and Company Staff
• Excellent knowledge of Commercial Insurance and the CII's Code of Ethics and GDPR.
• Working knowledge of Acturis.
• Cert CII is desirable for this role or studying towards the qualification.
• Accuracy and attention to detail.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills.

This is a Hybrid role based in our Stockton Heath office.

Why Join Us?

At Howden, our mission has always been to build a business controlled by the people who work for it. Our creative culture nurtures the best talent in the market, offering opportunities for career progression, work/life balance, and personal development. When you join Howden, you become part of a team that celebrates success together, provides unwavering support during challenges, and strives for excellence in everything we do.

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.