Part time Customer Service Representative

PART TIME Customer Services Representative

• Job Type: Part-time, Permanent
• Location: Kendal, Cumbria
• Salary: IRO £23k pa pro rata
• Hours: Monday to Friday, 9.30 to 14.00 hrs ideally (22.5 hrs per week)

We are excited to offer an opportunity to join our client’s team as a Part-time Customer Services Representative at their Kendal office.  

If you’re looking for a part time position, then this role could be the perfect opportunity for you!

This role is crucial for managing orders and providing administrative support to managers.

As part of a small, established team, the successful candidate will also assist with client accounts and contribute to various customer service functions.

Day-to-day of the role:

• Enter and manage orders from entry to delivery, ensuring smooth operation and customer satisfaction.
• Update stock availability and ensure accuracy of product descriptions, images, and pricing within Amazon’s system.
• Address customer enquiries and resolve specific issues related to orders.
• Liaise with external warehouse providers and delivery/haulage companies.
• Support account managers and participate in regular online meetings to address operational issues and plan future requirements.
• Utilise customer systems and SAP for daily operations.
• Engage in continuous improvement of current practices and role development.
• Handle the picking, packing, and dispatching of small orders from our Kendal warehouse.
• Assist in stock takes and perform other associated office tasks as needed.

Required Skills & Qualifications:

• Experience using Amazon’s Vendor Central system is ideal.
• Strong customer service and communication skills.
• Proficient in Microsoft Excel and Word.
• Experience with SAP is an advantage.
• Exceptional attention to detail with the ability to prioritise and organise effectively.
• Analytical and proactive approach to problem-solving.
• Calm and helpful demeanour in all customer interactions.
• Ability to work independently with minimal supervision and manage own workload.
• Clean driving licence is advantageous.

Benefits:

• 25 days holiday pro rata
• Opportunities for role development and training.
• Discount on all products
• Part of a supportive and dynamic team.

This is a great opportunity for anyone who is looking for a part time role, if this is of interest to you please APPLY NOW!