London
Post Date, 11/12/2024
Salary: - per annum
Permanent / Full Time
Location: London but require occasional travel to our Winchester office to encourage face to face management
Hybrid: 3-4 days per week in office
LCP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future. We provide market-leading capabilities across pensions and financial services, energy, health, and analytics. Our technology and analytics capabilities are fundamental to what we do, helping us power the possibilities that provide solutions for tomorrow. We strive to help our clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions.?
We are embarking on a new phase of transformation to strengthen our digital capability and to help drive continued growth. This is an exciting opportunity to be part of a respected organisation to help build our future success.
What's the role?
The Support Manager will play a critical role in achieving LCP’s ambition to be an AI-enabled and data-driven organisation. You'll be responsible for managing a team of seven staff across our London and Winchester offices, and you'll ensure the delivery of exceptional support services, optimising operations through effective team management, and the implementation of innovative service delivery strategies.
You will work closely with the Head of Service and Automation to enhance the support function, focusing on efficiency, service quality, and the continuous development of team capabilities and innovations, in a growing international environment.
You will be hands on, with an insatiable desire to weed out unnecessary overheads, identify and resolve root cause issues, through the relentless pursuit of customer satisfaction.
Key Responsibilities
What skills and experience are we looking for?
What’s in it for you?
As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes;
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch to discuss how we can support you with your application.
You will be contacted on your provided email address.
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