Distributed Field Support Engineer - Southampton/Portsmouth

Job Title: Distributed Field Support Engineer

Location: Southampton / Portsmouth

Salary: D.O.E

Interview Process: 2-stage process

This is a fantastic opportunity for a IT Engineer to develop your career within a well established business offering career stability, progression along with other benefits!! 

Key Responsibilities

• Achieve KPI target of 5 visits/fix's per day.
• To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals.
• To perform desk side support to clients as requested.
• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un-planned absence.
• Be able to do customer rebuilds and configuration to desk.
• Will carry out AV repairs and Printer repairs.
• Will be able to carry out IMAC projects with little supervision.
• Act as mentor to Grades 1 through to 3 Engineers.
• Participate in 24/7 coverage via a rota system.
• Carry out any other reasonable request from your line management.

Skills and Experience

• Knowledge of PC, Laptop, Printer & associated peripherals operation.
• Key Clients specific procedures.
• Trained in Desktop/Laptop/Printers and Servers.
• SC Clearance (or willingness to apply) is required.
• Excellent knowledge of common software products.
• Excellent customer facing skills.