Payment Operations Analyst

Our client is currently looking to hire a Payment Operations Analyst to join the wider operations function of an international bank. The ideal candidate will have a strong background in banking, particularly in payment operations and also experienced dealing with customers on key accounts since the role will play an important role in on-boarding clients and supporting them through their customer journey.

Day to Day of the role:

• Process domestic & international cheques and manual payments, including follow-ups for payments held due to lack of funds.
• Monitor overdrawn accounts and perform Nostro open item reconciliation.
• Manage customer queries, including payment investigations, and ensure timely resolution.
• Set up and maintain direct debits, standing orders, and payment-related products.
• Conduct daily reporting and keep processes & procedures updated.
• Be responsible for an allocated portfolio of clients to monitor service levels and identify opportunities to develop relationships.
• Participate in ad hoc payment-related projects.

• 3-5 years of prior banking experience in a payment operations.
• Good knowledge of payment types (e.g., BACS, CHAPS, Faster Payments, Swift payment messages, DDs, SEPA DDs).
• Strong verbal and written communication skills, with the ability to communicate effectively with customers through various channels.
• European language skills (Dutch, French) are advantageous.
• Strong MS Office skills.

Please note this role is available on a 1 year fixed to contract to start.  The first 4-5 months in the role will also be full time office based to enable full training and support - Central London location. Well established, professional Banking outfit that offers excellent training and progression!