Quality Control Manager

Quality Control Manager

Salary - Competitive, please contact Interpersonnel Recruitment for further information

Location - Gillingham

Are you an experienced Quality Control Manager looking to take on 2025 with a new career move, then look no further.

Our client, a well known brand within the manufacturing industry is seeking a Quality Control Manager to lead the Quality Control Team.

As the Quality Control Manager you will be responsible for the monitoring, measurement, analysis and improvement of all company processes, ensuring that all departments are meeting the standards of quality management system and the highest possible quality product is being delivered to our customers.

Duties and Responsibilities;

• To liaise with Production Managers on Quality Control
• Contactable outside normal work hours in case of emergency where required
• To ensure all personnel within the production departments adhere to the work procedures and instructions, and that these are updated as necessary
• To ensure that quality standards are maintained
• To ensure that departmental KPI targets are met, implementing any changes to achieve the required quality and meet set targets
• Provide Production and Senior Management with weekly and monthly reports that highlight:
• All customer complaints
• Scrap by department
• Personnel issues
• Any failure of management to deal with production department quality issues
• Ensure Senior Management is kept informed on all issues
• Support troubleshooting teams to solve quality concerns
• To ensure that each department and Production Managers are fully aware of the latest situation with regards to customer complaints, production scrap and CPARs
• To ensure that all customer complaints are answered in a prompt and professional manner with the support of the Production Managers
• To ensure all new recruits have been fully inducted on the quality, Food Safety issues and company procedures
• To hold weekly complaints meetings to assess and solve any outstanding complaints in a timely manner
• To organise, prepare and attend all EQM presentations for LTD and present at monthly production meetings
• To ensure QMS & FSMS are kept fully up to date
• To ensure the accuracy of all data collected by the production departments, CPAR database, scrap database, customer complaints database etc
• Support, investigate and resolve customer complaints caused by all central departments.
• Ensure all intercompany complaints are actioned accordingly, resolving cases against LTD and entering cases as requested by all relevant departments.
• Develop QC strategy and plan in conjunction with the Management Team to a level of detailed implementation
• Promote a close relationship between the Quality and Production Departments and our customers
• To provide a safe system of work for all personnel, and ensure adherence to Health & Safety regulations
• To protect and enhance the goodwill of the company and its reputation for good trading and ethical conduct.
• To ensure all internal/external audits are carried out to the audit plan using relevant trained personnel
• To undertake any reasonable management instruction outside of this job description in the scope of your capability

Required skills, abilities, knowledge:

• Understanding of manufacturing operations and process’ and/or has worked in a similar product industry sector.
• ISO 9001 and FSSC 22000 Audit qualification and experience.
• Picks up technical things quickly and can learn new skills and knowledge
• Uses rigorous logic and methods to solve difficult problems with effective solutions. Looks beyond the obvious and doesn’t stop at the first answer.
• Extensive experience and knowledge of production environment and understanding of process and quality best practice.

Interpersonnel Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We ask that all applicants already have Right to Work UK documentation in place and on file.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel is an equal opportunities employer. All our current vacancies are on our website - search "Interpersonnel Kent"