London Borough of Tower Hamlets - Tenancy Sustainment Officer/Homelessness Asses

Tower Hamlets - Tenancy Sustainment Officer/Homelessness Assessment Officer
Salary: £25.00 an Hour (Umbrella)
Full-Time (37 hours)
Contract: Four Months – Possibly beyond

MAIN PURPOSE OF THE JOB

1. To provide a Tenancy Sustainment service to homeless applicants that identifies threats to a tenancy and the measures necessary to preserve it.
2. To ensure excellent customer service standards are maintained for all relevant client groups and contribute to year on year improvement of those standards.
3. Ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.
4. To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options.
5. To liaise with organisations and agencies to promote the welfare of residents.

  
DUTIES & RESPONSIBILITIES

1. Provide an integrated programme of support and advocacy to assist homeless households successfully sustain their tenancies.
2. Complete needs assessments taking into account views of service users and carers, developing and implementing support plans and identifying resettlement needs.
3. Work to support these households to live independently, safely and securely, preventing re-homelessness, exploring training and skill sharing opportunities
4. Work closely with other services, including Health, Social Care, Probation and Third Sector agencies to help households maintain and/or re-establish local links and Community networks, and to address behaviours that may put their tenancies at risk.
5. Foster and maintain connections with other relevant services, contributing to a co-ordinated approach on case work and wider service provision and effective ways of working together.
6. Assess training and employment support needs, providing and/or accessing training in life skills and meaningful occupation designed to assist with tenancy sustainment, including developing resource materials and good practice guides.
7. Assist households with benefits advice and advocacy, debt counselling, benefit claims and budgeting when relevant to Tenancy Sustainment.
8. Refer / sign post vulnerable households to appropriate agencies
9. To contribute to the development and delivery of relevant council plans and strategies so that targets and performance requirements are met.
10. To effectively communicate the Council’s duties and policies to customers and partner organisations directly, in writing and through customer information.
11. To develop and share a comprehensive network of contacts across the public, private and voluntary sectors to improve partnership working.
12. To ensure that all contact with customers and other organisations is fully recorded and where possible confirm advice given in writing.
13. To ensure all case work is clearly and appropriately documented and record data and statistical information accurately and on time.

Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddle on