Head Office - Sales Consultant

Job Title: Sales Consultant

Department: Sales & Service Team

Location: Brighton, UK

Reports to: Sales Team Managers

Work Pattern: Annualised hours shift work, including weekends and bank holidays.

Contract Type: Permanent  

Job Role Summary:

Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team.Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents. As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels.You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained.

Key Responsibilities and Tasks:

• To be precise and numerically accurate in the costing of holidays. 
• Take personal responsibility for the integrity of every booking you make or amending.
• To immediately highlight any pricing/loading errors to the relevant departments.
• Delivery of all personal KPI’s.
• Adhere to all operational standards, policies & procedures.
• Participate in outbound calling/marketing campaigns.
• To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.
• To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.
• To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.
• Be prepared to travel overseas for educational and product knowledge development.
• Attend regular training sessions to keep service skills and product knowledge up to date.

Personal Specification

Essential 

• The ability to work well on both an individual level and as part of the wider team.
• Excellent verbal and written communication skills.
• Ability to communicate with all levels of external/internal customers.
• To develop and maintain excellent working relations with colleagues and other internal departments.
• To be conscientious in all decisions made relating to the role.
• To be flexible concerning working hours and weekend shifts.

Technical Skills Or Knowledge

Essential 

• Numerically accurate.
• General geographical knowledge.

Desirable 

• To be commercially aware of holiday sales and trends.
• Knowledge of Microsoft packages: Word/Excel/email/PowerPoint. 

Experience & Track Record:

Essential 

• Previous sales skills experience.
• Previous customer service experience.

Desirable 

• Previous ski or sailing experience.
• Previous Travel Agent or Sales Centre experience.
• Experience working in a results-driven environment to achieve personal targets. 

Qualifications, Training, Professional Memberships Or Accreditations

• Educated to GCSE level or higher in Math and English, or equivalent.

Neilson Benefits:?

• 25 days holiday + bank holidays.? Option to purchase 5 days holiday as extra. 
• Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).? 
• Life Assurance x 2 salary. 
• Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc). 
• Modern, friendly, casual, upbeat office atmosphere. 
• Free on-site gym & shower facilities. 
• Free parking within a 10-minute walk from the office. 
• Office secure bike storage. 
• Great office location in Brighton Marina. 
• Highly preferential holiday deals (70% discount + additional discount for children). 
• Remote working options. 
• Office kitchen/bar – Coffee & tea making facilities. 
• Office pool table & darts board. 
• Daily fruit basket.? 
• Free drinks fridge & snacks. 
• Cycle to work & Tech scheme (salary sacrifice). 

We reserve to close this vacancy before the closing date if a suitable candidate is found.