Estates Helpdesk Assistant

Job description

Estates Helpdesk Assistant

Based at Trafford General Hospital, Manchester M41 5SL

Manchester University NHS Foundation Trust

Band 4 - £12.86 per hour - Monday to Friday 08.00-16.00

Temporary placement up to 3 months in length.

Are you passionate about ensuring healthcare environments are safe, efficient, and well-maintained for staff, patients, and visitors? Do you have a knack for organising maintenance tasks and managing multiple priorities in a dynamic setting? Are you ready to play a key role in supporting a hospital's estate management team, ensuring top-quality service delivery across multiple sites?

If so, then Manchester University NHS Foundation Trust wants to hear from you!

Job Purpose
MFT are seeking an enthusiastic and well-organised Estate Helpdesk Assistant to join their Estates and Facilities team at Trafford General Hospital for up to 3 months. You will play a key role in supporting the WTWA Estates Technical Director, ensuring hospital sites deliver excellent estate maintenance services at the best value and quality. Your focus will be on maintaining a safe and high-quality environment for staff, patients, and visitors across the Wythenshawe, Trafford, Withington, and Altrincham areas.

Key Responsibilities

• Plan and manage work orders for the estate maintenance team across multiple hospital sites and external properties.
• Assist in the coordination of maintenance and emergency repairs, ensuring all work is completed to a high standard in line with current legislation and service level agreements.
• Support the Estates Planner/CAFM Administrator by maintaining accurate records within the CAFM system, ensuring compliance with statutory and non-statutory requirements.
• Liaise with internal staff, external stakeholders, and contractors to ensure the smooth delivery of maintenance tasks.
• Help monitor and manage maintenance schedules for planned and reactive works to ensure minimal disruption to hospital operations.
• Contribute to the organisation of stores requirements, ensuring parts and materials are ordered and delivered on time.
• Assist in creating reports and data analysis for asset management and performance reviews.

Required Skills and Experience

• Basic understanding of CAFM systems (e.g. Concerto, Maximo, or Planet).
• Knowledge of mechanical, electrical, and building services in a hospital or similar setting.
• Strong organisational and time-management skills, with the ability to prioritise tasks and work independently.
• Proficient in Microsoft Office packages (Word, Excel, PowerPoint).
• Excellent communication skills, both written and verbal, to effectively liaise with team members, contractors, and clients.
• Ability to handle multiple priorities under pressure and within tight deadlines.

Desirable Skills

• Experience in estate maintenance or facilities management, particularly in a healthcare environment.
• Familiarity with health and safety policies and procedures.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

Working Conditions
This role will be based at Trafford General Hospital, but you may be required to travel across the WTWA sites as needed. While primarily office-based, occasional site visits may be required.

In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: -

· Competitive Pay Rates - work this week, get paid next week!

· First choice of placements at over 50 NHS Trusts in England

· Dedicated consultants

· Flexible working options

· Free DBS and free training

· Build holiday allowance.

· Support when you need it - 24/7 365 days

· Stakeholder pension scheme

Who are NHS Professionals?

NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.

Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities.

We look forward to hearing from you soon.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Job Type: Full-time (Temporary)

Pay: £12.86 per hour

Expected hours: 37.5 per week

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person