IT Support Analyst

Technical Analyst (1st Line Support)

Newport, Gwent (based on-site full time)

£24-26,000/annum

Are you passionate about IT and eager to join a dynamic and award-winning team? We're looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client offers a collaborative and supportive work environment with plenty of opportunities for growth.

Your Role:

• Be the first point of contact for customers, managing and resolving tickets via phone, email, or portal.
• Diagnose and troubleshoot issues, escalating complex problems to senior teams.
• Support systems including physical servers, virtualized environments, network devices, and workstations.
• Liaise with third-party providers and vendors for effective issue resolution.

Your Skills & Experience:

• Previous experience in a Managed Service Provider or Technical Support team.
• Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management.
• Familiarity with ticketing systems, incident management, and basic SharePoint administration.
• Relevant qualifications (CompTIA, Azure, AWS, etc.) are advantageous but not essential.

Take the next step in your IT career with us—apply today!