Executive, Revenue Operations Helpdesk - EMEA

Practice Group / Department:

Finance Operations - Newcastle

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. 

Our Newcastle office is currently recruiting for an Executive, Revenue Operations Helpdesk – EMEA to join one of the largest finance teams in the North East. The team comprises over 60 finance professionals divided into several specialised teams that support financial operations across Europe, the Middle East, and Asia (EMEA).

The Team

The Executive, Revenue Operations Helpdesk – EMEA sits within the revenue team located within the Finance Department, ensuring the effective delivery of Client/Matter setups and Matter Maintenance to the legal teams. This team also deals with financial reporting and rates amongst supporting the business with ad-hoc queries.

The ideal candidate will be a self-starter with a positive, can-do attitude, a creative approach to work and excellent attention to detail.

Key responsibilities

• Opening of Client Matter Inception forms via Intapp, ensuring all Matter data is correct as per the engagement letter
• Dealing with Matter Maintenance of existing files to make sure all invoices are produced accurately and with the correct client and payers’ details
• Creating/amending time narratives and basic WIP reports. Time transfers and deletions, narrative amendments. Dealing with time entry requests. File closures.
• Undertake further duties as directed by Working Capital Team Leaders and Managers
• Dealing with and responding to Revenue Helpdesk inbox queries for EMEA
• Reporting daily/weekly/monthly to include financial reports and updates to the business

Key Skills and experience

• A team player with strong communication skills and the confidence to liaise at all levels.
• Adaptable and able to complete tasks without close supervision.
• Self-motivated and dedicated to task completion.
• SAP system experience and PowerBI knowledge will be an advantage 
• Good working knowledge of Word, Excel and Outlook and general familiarity with IT systems.
• Must be articulate and professional in delivery, with a well-developed sense of discretion.
• Driven by personal development.
• Must be flexible over hours and prepared to work occasional overtime when required, in particular at month ends.

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Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.