Customer Sales & Retention Consultant

Customer Sales & Retention Consultant

Contract: Full-Time, Permanent - 38.75 hours per week (Shift work with 1 in every 4 Saturdays)

Location: Head Office, Birmingham

Salary: £30,000 - £35,000 per annum (OTE - On Target Earnings)

At Dignity Funerals, we believe in providing families with respectful and dignified end-of-life services that truly honour their loved ones. As a leading provider of funeral services, we support our clients through some of life’s most difficult moments, and we pride ourselves on offering compassionate, high-quality service.

Due to expansion in the business, we're looking for fantastic Customer Sales & Retention Consultants, who want to provide a world-class service to all our customers by phone & e-mail. With care and empathy, you could become part of the solution to such important needs.

What your day-to-day will look like…

• Respond to inbound calls from potential customers inquiring about Dignity’s services, adapting your approach to align with each customer’s unique needs and circumstances.
• Proactively reach out to potential or existing customers to introduce our offerings, and generate interest.
• Stay up to date with Dignity’s product offerings, services, and procedures by attending regular training sessions and briefings.
• Working 5 days a week on a rota basis including some evenings and weekends
• Work on a mandatory script to follow FCA guidelines.
• Provide clear, concise, and prompt information to potential members in a way that will follow a TCF approach.

What we are looking for…

• Previous sales experience would be an advantage, preferably in a contact centre environment.
• The ability to work under pressure and meet deadlines and targets.
• Sales or lead generation experience is advantageous, particularly in roles involving direct customer engagement or consultative selling.
• Ability to manage multiple tasks, prioritise effectively, and deliver high-quality service.
• Knowledge of or experience with TCF principles and handling vulnerable customers is preferred.
• A flexible team player, you’ll be able to demonstrate a can-do attitude and the ability to use your own initiative, whilst sharing in the successes of others

What we provide to you…

• Uncapped earning potential with a realistic OTE of £35,000 per annum.
• 22 Days Holiday + Bank Holidays.
• Pension Scheme 4% Matched.
• Life Assurance X2 Annual Salary.
• Free On-Site Parking.
• Access to our internal apprentice & personal development schemes.

If you're ready to embark on a rewarding career where you can make a positive impact every day, we want to hear from you!

What are the next steps?

To be considered for this role, please submit your application via the 'apply’ button, where a member of our Talent Team will review your application.

FCA Regulation Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.