Litigation Team Admin support

The Company:

Vision Vehicle Solutions has been helping victims of traffic accidents for over 20 years and provides a full claims management service and replacement vehicles to its clients. VVS is now a wholly owned subsidiary of Markerstudy Insurance Group.

The Company is very much about having fun whilst getting the job done with a relaxed dress code and scheduled fun events for our people every year.

The Role:

The litigation team admin assistant will be responsible for supporting our litigation team with processing the large volume of claims we pass out for litigation each month.

This is a hybrid role with 3 days per week in one of our offices in either Uxbridge or Norwich and 2 days per week working remotely.

Main responsibilities:

• Assisting with the team’s diaries and chasing clients/TPIs/ panel sols for updates where appropriate
• Being a point of contact for panel sols for ad hoc enquiries i.e. sending over any missing docs or desired inter party correspondence. 
• Control and update the Lit team central diary of claims listed for trial.
• Assisting the lit team with any ad hoc tasks. 
• Making outbound calls/sending emails to the client’s personal injury solicitors to obtain correct contact information and updates on the progress of the clients claim.
• Assisting the Finance Team on an ad hoc basis with allocation of payments into the lit team and liaising with accounts where necessary. 
• Liaising with panel sols to deal with any disbursement/payment queries.
• Assisting the Lit Team with any introduction/on boarding calls to clients.
• Control and update the list of non coop clients received from panel sols.  Assist the team with re onboarding clients when required. 

Essential skills:

• Customer service experience
• Strong verbal and written skills
• Excellent organisational skills, time management skills and attention to detail
• The ability to work under pressure with competing priorities and meet deadlines
• Computer literate with a working knowledge of Word/Excel/Outlook
• The ability to build effective relationships with customers and colleagues
• Have a positive, ‘can do’ attitude

Desirable Skills:

• Previous experience within a legal environment preferred but not essential