Hotel Reservations Agent - (Opera Users Only)

Reservations Agent

Holiday Inn Bloomsbury

40 hours a week (5 Days out 7 Days)

£25,725.00 + Benefits

Imperial London Hotels has been running hotels in Central London for over 185 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

We are currently recruiting for Reservations Agents at Holiday Inn BloomsburyHotel based in the heart of Bloomsbury to join our vibrant and multi-cultural team.

As Reservations Agent you are the first point of contact that our guests have with Holiday Inn Bloomsbury, with our guest promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards, building rapport and trust quickly over the telephone, understanding their individual requirements to enjoy a memorable stay at Holiday Inn Bloomsbury.

Are you passionate about delivering exceptional customer experiences from behind the scenes?

Do you excel at building strong relationships through clear and professional communication?

Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting?

If so, we’d love to hear from you!

We’re looking for a dedicated and detail-oriented Customer Service Reservations Agent to join our office-based team near Russell Square, central London. In this role, you’ll play a crucial part in managing reservations and hotel guest enquiries, primarily through email and other digital channels.

Your key duties will be as follows:

• Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
• Manages bookings via various systems such as Expedia, Booking.com and many more travel agencies, wholesalers and OTA.
• Works closely with Operations team ensuring a memorable experience for all guests booked in.
• Provides our guests with good knowledge of our hotel facilities, public areas, restaurants and bedroom types.
• Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
• Following sales and revenue strategy to make new bookings and offers.

What we’d like from you

• Ideally you will have previous experience in Hotels Reception or Reservations environment.
• A good level of spoken and written English
• You will have a positive can-do attitude, with the ability to work both independently as a team.
• You will have a confident and engaging telephone manner
• Flexible and reliable to work allocated shifts
• Working knowledge of Opera or similar PMS is preferred

What you’ll get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)