Complaint Handler

Complaint Handler  Dinnington £26,000
Full Time Permanent 
Monday to Friday 
 
Dynamite Recruitment are working with a national business that specialise within fire protection. This client has a range of clients from small independent businesses to large corporate companies. They are seeking someone with a wealth of customer service experience who enjoy finding a solution and handling complaints. This role you will be able to see the complaint through from start to finish whilst liaising with other internal teams to help present a resolution.
 
We are looking for an individual who has had previous experience handling complaints and having the ability to empathize and listen to each individual issue and being able to resolve the complaints to a high standard to retain the customer within the business.
 
Responsibilities of a Complaint Handler:

• To deliver excellent customer service whilst handling each complaint
• To emphasise with the customer no matter the issue
• To coordinate and reallocate call outs as required – liaise with engineers and manage diaries to schedule appointments
• To deal with general customer requests that is received by phone
• To ensure that customer retention is increased using your initiative
• Introduce our customers to other products and services we offer – therefore increase sales
• To carry out adhoc administration tasks as and when required.

• Will have good customer service and administration experience
• To be able to emphasize with the customer and stay calm at all times.
• Will have previously worked within a position where you have handled customer complaints and have strong communications skills
• Will be able to work to deadlines and remain positive under pressure
• To be computer literate