IT Technician - 1st & 2nd Line

Working in a small and friendly team of 3, you will provide on-site 1st and 2nd line tech support to 130 users. Hours of work are 9-5, Monday to Friday. This is a fully office-based role.

Salary is £30,000, competitive salary, 25 days hols plus BH’s, parking.

OVERVIEW OF THE ROLE

• Be the first point of contact for all IT issues via the ticketing system, logging and categorising all queries
• Resolving or escalating incidents, keeping detailed records of solutions and progress on tasks
• Liaising with 3rd party ISP re escalated tickets
• Assisting with project work, e.g., exploring new IT tools, software or security practices
• Onboarding and offboarding employees regarding IT

ABOUT YOU

• Fantastic interpersonal and communication skills are a must in this role
• Able to communicate with users at very different skill levels, and naturally adapting your approach/language
• 2+ years of 1st and 2nd line experience
• Enjoy working in a fast-paced setting
• Windows Server and Microsoft 365 experience is essential, and Salesforce is desirable