Home Ownership Manager

Home Ownership Manager

Salary: Up to £57,123 per annum dependent on skills and experience

Hours: Full time (35 hours), with occasional working outside of normal office hours

Location: Home based in the South Central/South East/East of England to enable occasional attendance at Hastoe offices and estates.

Benefits: 26 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

Are you an experienced leader with in-depth knowledge of shared ownership and residential leasehold management? Do you have a passion for delivering exceptional customer service while driving performance within a dynamic team? If so, we have an exciting opportunity for you!

About Us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.

We are looking for a Home Ownership Manager to oversee the management of our shared ownership, leasehold, and freehold properties, ensuring the highest standards of service for our customers.

About the role

As a Home Ownership Manager, you will:

• Lead and develop a dedicated team responsible for home ownership services.
• Manage shared ownership, leasehold and freehold portfolios, ensuring compliance with legislation and lease terms.
• Oversee service charge collection and arrears management.
• Act as a point of escalation for complex leaseholder queries, resolving disputes effectively.
• Ensure compliance with relevant housing legislation and internal policies.

About you

We are looking for someone with:

• Proven experience in managing shared ownership and leasehold services within a housing association or similar environment.
• Strong leadership skills, with a track record of managing and developing teams.
• In-depth knowledge of residential leases and relevant legislation (Landlord and Tenant Act, Section 20).
• Excellent communication and customer service skills.

Why join Hastoe?

We value our employees and offer a supportive work environment, opportunities for professional development, and competitive benefits. Join us and make a real difference in the lives of our residents!

Benefits provided

We’re all about being flexible and believe work is a thing you do, not a place you go. This role is home based, but you will need to be based within the south of England to enable you to attend Hastoe offices for meetings and to attend resident engagement events.

During the probationary period it will be necessary to attend Hastoe offices and meet Hastoe colleagues more frequently so we can get to know each other and establish good working relationships.

Annual Leave:Starting at 26 days, plus bank holidays (pro-rata for part time) and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees)
• Discounts for local shops, restaurants and gym membership
• Cycle and Car Leasing Scheme
• Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access
• Health Cash Plan (a type of health insurance)
• 3 x Life Assurance from day one, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities
• Long service awards

How to apply

Please send your CV and any supporting statement by midnight on 5 January 2025.

We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate.

This post is subject to Background checks