Software Support Analyst

Exciting opportunity to join a growing business based in Oxford as an Software Support Analyst offering up to £30,000 plus excellent opportunities for professional and career development.

The Role

The Software Support Analyst will be responsible for:

• providing first line support on technical queries and issues raised
• work closely with 3rd parties and partners to help troubleshoot issues
• investigate tickets that have been raised
• support with CRM configuration and administration
• data analysis of large data sets, identifying trends and patterns within the data, as well as work on data improvements and enhancements

About you

Applicants for the Software Support Analyst will have:

• prior experience gained in a similar application, help desk, service desk, software support role
• good data analytics skills (coupled with strong Excel skills - e.g. Pivot Tables, V-Lookups etc.)
• preferably have experience with CRM software
• excellent communication and customer service skills
• a relevant degree (or equivalent) with a strong interest and understanding of technology

On offer

Annual salary of up to £30,000 depending on experience plus excellent benefits and professional development opportunities

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

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