Customer Service Agent -Temp-to-Perm Hybrid Opportunity

Join an Amazing Global Company! Temp-to-Perm Hybrid Opportunity 

Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We're looking for talented individuals to join a supportive and thriving Customer Support Team. This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working! 

Position Details:

• Hourly Pay: £13.00 | Annual Salary: £23,600 (Based on a 35-hour work week, full-time).
• Working Hours: Shifts are rotational, scheduled in advance:
  
  • 08:00–16:00
  • 09:00–17:00
  • 10:00–18:00
  • 12:00–20:00
• Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week.

Why You’ll Love This Role:

• Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers.
• Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets.
• Perks on Site: Free parking, tea, coffee, and a relaxing breakout area.
• Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers.
• Fun Extras: Enjoy team events and treats like pizza in the office!
• Accessible Location: Excellent transport links make commuting a breeze.

About the role:

This is not your average call centre job! Here, you’ll be delivering a service that prioritizes customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference.

Your Day-to-Day:

• Answer and manage customer calls, delivering helpful and friendly service.
• Build strong relationships, resolving inquiries with care and professionalism.
• Take ownership of issues, ensuring accurate and timely resolutions.
• Document all interactions in line with compliance policies.
• Deliver quality outcomes, measured through call recordings and audits.

What We’re Looking For:

• Positive, adaptable individuals with a passion for helping others.
• Excellent communicators with strong interpersonal skills.
• Problem-solvers with good analytical abilities.
• Experience in banking or customer service is a bonus but not required!