Senior Claims Representative - hybrid working

Overview

We are excited to announce new opportunities for an experienced motor Claim Representatives to join our Rental Claims Services department at Enterprise Mobility's European Head Office in Egham, Surrey. Enterprise Mobility is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Any way you want to think about it, we lead the transportation service industry.

How did we get here? The fact is, we owe our success to our people. That's why we empower everyone on our team with opportunities for promotion and growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work. At Enterprise Mobility we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are recognised as a leader in diversity, equity and inclusion, having been included in prestigious lists such as The Times Top 50 Employers for Gender Equality and Stonewall's Top 100 Employers for LGBTQ+ Inclusion. Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

In this role you will be responsible for investigating, evaluating, and handling assigned claims based on their merits. This will include detection and investigation of potential fraudulent activity. Daily contacts can include renters, claimants, solicitors, body shops, and regulatory authorities. There is a clear performance-based career path that builds on claim variety and complexity. No two days are the same because every claim is different!  We are looking for candidates who have experience of handling bodilly injury claims in the OIC / MOJ portals and ideally some multi-track matters as well as make decisions and manage conflict.  

This is a great opportunity for someone looking to further their career in liability claims or risk management as our team will be expanding significantly over the coming months and years. This is a full time hybrid role requiring presence in Egham a minimum of 1 day out of 5. 

Responsibilities

• Gather information to investigate and resolve liability claims, including conducting interviews and taking recorded statements, collecting medical data, police reports, repair estimates and other related investigative documents
• Contact body shops and other related parties, conduct accident scene investigations, analyse information from scene investigations and vehicle inspections
• Assist in the evaluation of property damage, credit hire and determine extent of damages
• Evaluate personal injury claims, determine extent of injuries and evaluate and determine coverage and liability
• Learn to interpret claims information and develop recommendations for strategies for claim resolution based on experience and training
• Learn to make recommendations and obtain management approval for any changes to settlement strategy
• Receive and respond promptly and appropriately to requests from vendors, renters, claimants, solicitors and internal contacts
• Maintain and handle confidential records, files, and correspondence, maintaining compliance with established standards

Qualifications

• Significant motor claims experience 
• Time management skills, deadline orientated 
• Ability to work well as part of a team
• High levels of attention to detail
• Problem solving skills and ability to manage conflict
• Great communication skills both verbal and written
• Flexibility to adapt to change and manage a large and varied workload
• Knowledge of Credit Hire case law
• Knowledge of bodily injury claims in the OIC / MOJ portals

Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process.

Hours: 40 per week
Salary: £35,000 - £45,000 per annum dependent on experience

Location: Hybrid with at least 1 day out of 5 in Egham, Surrey, TW20 9FB 

Benefits: 

25 days holiday plus a paid extra day for anything you choose, My Purpose, My Time 

Private medical cover

Stakeholder pension

Life assurance

Discounted voluntary dental plan

Discounted car rental...and more!