Customer Service Advisor

I am pleased to be working alongside a market-leading, Birchwood-based client as they look for an experienced Customer Service Advisor to join their busy team! This is a full-time, permanent position.

Role Purpose:

The successful candidate will be responsible for handling incoming product queries from customers, by email and telephone. They will take details of any damage or warranty queries and provide first-class customer service, with the aim of resolving queries quickly and to a satisfactory standard!

Benefits:

• Salary - £26,000 to £28,000 per annum
• Working Hours – Monday to Thursday 8am to 5pm, Friday 8am to 4:30pm (1 hour lunch break Monday to Thursday, 30 mins Friday)
• Holidays – 20 days, rising to 23 days after first year of service, 24 days after second year of service, 25 days after third year of service
• Company Pension Scheme
• Bonus Scheme

Day-to-Day of the Role:

• Receive and log customer service queries on to the management system
• Coordinate with the partner network to ensure service calls are completed
• Agree rates in line with the company sales structure to ensure minimum cost impacts on the business
• Coordinate the P/O / credit of any replacement parts with the supplier / service provider
• Maintaining and managing daily service calls including damages and product failures
• Answer phone calls in a professional and friendly manner and re-direct to the required person or department

Specification:

• Previous experience within a customer service role is essential
• Experience using SAP or a similar operating system is preferred
• A confident and competent user of MS Office, with a particular focus on Excel
• A calm and confident individual

If you meet the above criteria, and feel this is the right role for you, please apply right away!