Night Retail Manager London Heathrow Airport

Night Retail Manager London Heathrow Airport

£30-34 K + 15% night allowance + up to 12% management bonus
3 on 3 off - 1800-0600 - 38.5 hours per week

Purpose
Take charge of inspiring and leading a dynamic team to deliver cost-effective replenishment and seamless administration. Through exceptional coaching, strong leadership, and role modelling of high standards, you'll ensure operational excellence in UK's most bustling airport retail environment.

Key Responsibilities
- Empower and develop your team by providing tailored coaching and creating opportunities for growth.
- Lead by example to inspire world-class service and operational standards every day.
- Collaborate as part of the management team to ensure the smooth running of operational functions.
- Recruit exceptional talent while promoting the business as an employer of choice.
Scope
- Work with a blend of customer-facing and operational support leaders.
- Operate airside within a small to large terminal, overseeing a team of up to 20 members.
- Lead shifts during trading hours (04:00-22:00), with some locations requiring oversight of night replenishment teams.
- Manage stock replenishment, turnover, and administrative activities to support budgeted sales and cost targets.

What You Bring
- Passion for Service: A drive to deliver exceptional service to internal and external stakeholders.
- Professional Leadership: Self-motivation, enthusiasm, and professionalism in everything you do.
- Operational Excellence: Strong organisation skills and the ability to uphold world-class standards.
- Team Development: Proven experience coaching, supervising, or managing teams in a retail setting.
- Inspiration: A knack for motivating and energising your team to achieve outstanding results.
- Communication Skills: Excellent interpersonal skills and fluent spoken English.
Desirable Skills
- Thrive in a fast-paced, high-turnover environment.
- Confidently communicate the business's commercial direction to employees at all levels.
- Committed to continuous development for yourself and your team.
- Comfortable challenging the status quo to drive meaningful change.
- Confident in managing, developing, and enhancing team performance.

This is your chance to lead in a dynamic retail environment where operational excellence meets exceptional service. If you're ready to take on this exciting challenge, I would love to share more information and tell you more about the role!

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Mandeville is acting as an Employment Agency in relation to this vacancy.