Customer Service Advisor

Job Title: Customer Service Advisor

Location: Nottingham

Salary: £23,300 + £1,800 attendance bonus, to be reviewed in the New year.

Job Type: Permanent

AMK Hardware Ltd is the leading distributor of hardware to the door and window industry. Established over 40 years ago.

We are seeking a friendly and motivated customer service representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping customers.

Responsibilities; 

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services’ including pricing, features, and policies.
• Assist customers with order placements, changes, and cancellations.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Continuously learn about new products and services to provide accurate information.
• Participate in training and development sessions to improve skills.
• checking and processing customer orders.

If this is you please click Apply

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.