Customer Service

Job Title: Customer Service Agent

Location: Liverpool

Start Date: ASAP

Salary: £23,700 (Post probation)

Introduction

My client has several excellent opportunities, within their customer service team and will be interviewing potential candidates from Monday 9th December. They are a successful energy company based in North Liverpool, expanding rapidly in a fast-paced and dynamic market. With a strong presence in our industry, we maintain a family company feel and deeply value our people. I am looking for hardworking, reliable individuals who are self-motivated, confident and enjoy working in a busy environment. This is an ideal opportunity for someone looking to develop their experience.

About You

You are passionate about dealing with customers via telephone and email. You possess excellent communication skills, remain calm and professional, and thrive in a fast-changing environment. You are confident, self-motivated, willing to learn, and have a desire to succeed. You have a strong focus on customer care, aiming to deliver the right outcomes and ensure a positive customer experience.

Responsibilities and Duties

• Resolving customer enquiries via telephone and email within agreed targets
• Recording and maintaining accurate customer data
• Resolving billing-related queries
• Managing relationships with letting agents, landlords, and tenants
• Managing customer data

The Ideal Candidate Will Have

• Customer service experience
• An excellent telephone manner and the ability to build customer relationships through listening and negotiation
• Excellent communication skills, numeracy, and articulation
• Good time management skills, with the ability to prioritise and work well under pressure
• The ability to work on their own initiative with attention to detail while being part of a larger team
• Strong IT skills, including Microsoft Word and Excel

Education & Qualifications

• Minimum of GCSE (or equivalent) in Mathematics and English

Salary and Benefits

• Starting salary of £22,500, increasing to £23,700 after two years of service
• Scheduled pay rise in April
• £500 non-consolidated payment for passing probation (3 months probation)
• 21 days of annual leave plus statutory bank holidays, increasing by 1 day every 2 years up to 25 days
• Standard contributory pension with People’s Pension (employer and employee contribution)
• Annual pay review in April
• Modern office environment with great transportation links and local parking
• Vibrant local shops and amenities
• Onsite staff facilities with complimentary tea and coffee
• Company social events
• Free breakfasts on payday Friday

If you are a motivated individual looking to grow your career in a supportive and dynamic environment, please apply today. If you would wish to hear more about the business, or the opportunity; contact Craig Kennerdale directly.