Customer Service Coordinator - Connected Services

Company description:

SGB

Job description:

Job Title: Customer Services Coordinator – Connected Services 

Salary: Starting from £25,000

Location: Milton Keynes/ Hybrid 

•    Hybrid working
•    Enhanced parental leave 
•    Eligibility to annual bonus scheme
•    Access to a fantastic loan car scheme 
•    25 days annual leave plus bank holidays 
•    Competitive pension
•    4x basic salary life assurance 

Why our Connected Services department?
A Quote from Tom Marshal - Connected and E-Mobility Services Manager

“Connected Services is at an exciting milestone, playing a pivotal role in our customers operations. At the forefront of innovation, Connected Services provides a fantastic opportunity to drive meaningful change that not only makes a real-world difference to our customers, but enables you to make a tangible impact, bringing your own ideas to life."

In this role you will:
•    Coordinate an expanding Telematics and Tachograph portfolio, managing 74,000 connected vehicles to ensure customer compliance and support operational excellence.
•    Deliver comprehensive sales, after-sales, and product support to stakeholders.
•    Provide ongoing assistance to the team of Service Sales Executives and Regional Sales teams.
•    Review and enhance current departmental processes to drive efficiencies, focusing on automation.
•    Collaborate closely with fleet customers to maintain accuracy across key client portfolios.
•    Manage incoming telephone calls and emails from internal and external stakeholders effectively.
•    Raise invoices and issue purchase order numbers, making detailed records of all charges.

About you:

•    Customer focussed – enthusiastic about delivering an exceptional service through proactive communication.
•    Team player – work in a team of five, supporting one another to ensure our customers receive a fantastic service. 
•    Attention to detail - ensuring accuracy in all that you do.
•    Strong Communicator- able to clearly communicate with customers and internal colleagues via email and over the phone. 

If you’re interested in this role we’d love to hear from you. 

Closing date: 30/12/2024

Next steps:
1.    If you like the sound of this position, please apply today.
2.    A member of the Scania Recruitment team will contact you to discuss your application.
3.    If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.