Retail Store Manager

Meridian requires a Retail store manager to start ASAP within a small DIY shop and builders merchant in Southwark.
This an ongoing temporary assignment (minimum of 6 months) which will be reviewed at regular intervals.

As a Retail Store Manager, you'll be the captain of the shop floor, leading with energy and enthusiasm. Commercial success will be your mission, but you'll do it with a twist of creativity and a sprinkle of magic.

Previous experience working within a DIY store or builders’ merchant is advantageous, but not essential.
This is a key customer facing role so you need the ability to provide great customer service by building effective relationships and working as part of a team.
It doesn't matter what sector you come from, we just need transferable skills such as, sales experience and great customer service.

Hours (45 per week paid)
Monday to Friday – 8am – 5pm
Saturday – 8am – 1pm
Start ASAP
Rate: PAYE - £18.50 per hour (inclusive of holiday pay)
Weekly pay

Duties:

• Serving our customers through the in-store till, and processing exchanges and refunds
• Handling any customer queries, complaints and requests for advice or quotes (both digital and in- person)
• Checking in with regular customers and building fruitful relationships
• Sending out promotions through varied media to bring in local trade and footfall, and managing social media, building a following which matches the Group culture
• Cutting keys and promoting this service to meet targets
• Organising product demos, showcasing at trade shows and maintaining relationships with reps Ordering, taking delivery, putting away and booking in stock with correct volumes and customer pricing ensuring the in-store and online inventory is correct with periodic stock takes and quality checks.
• Pricing all in-store items clearly and managing promotions, whilst price checking against local competitors
• Managing both customer returns and stock returns
• Opening and closing at the start and end of each trading day - both physically, and on the till system/card machines
• Overseeing the Timber Yard operation - ordering and replenishment in response to customer demand Managing the digital inventory - images, videos, categories, prices, shipping dimensions and descriptions, removing duplicates and ensuring integrity of data
• Sourcing for account customers which may receive discounted prices due to volume, with sensible mark ups, payment terms and delivery
• Liaising with the Finance and Admins teams to aid reconciliation of stock invoices and customer payments
• Analysing, interpreting and predicting sales trends - updating the Retail team accordingly with reports Ensuring compliance with health and safety, quality and security - especially of team members and customers

Requirements

• Excellent customer skills and customer empathy
• High standards of accuracy and attention to detail
• Excellent written, analytical and verbal communication skills
• Proficient IT skills
• Competent in Microsoft Office (Outlook, Word and Excel)
• Strong, reliable, organisational skills with effective problem solving and strong project delivery
• Excellent time management skills with the ability to prioritise, plan and organise day to day activities ensuring that deadlines and objectives are achieved
• Fantastic interpersonal skills, confident and professional telephone manner, taking ownership, showing tenacity and a sense of humour
• Can-do attitude and positive outlook
• Able to work remotely and self-start with limited supervision
• Supporting the senior team with requests that come in last minute and have a high degree of ambiguity

If you have retail supervision or management experience and interested in this position please apply with the job posting to be contacted by one of our specialist team.