2nd Line Support - Desktop Support Immediate 3 Months

Immediate Requirement: 2nd Line IT Support Engineer (3-Month Contract)

c. 220 - 260 a day Inside IR35

Are you a skilled 2nd Line IT Support Engineer looking to make an impact in a dynamic professional services environment? Join a newly created IT Service Desk team and deliver top-tier support to end-users in a fast-paced, collaborative setting.

The Role:

• Provide 2nd Line Support: Resolve escalations from 1st line support, working desk-side and remotely on issues related to Microsoft 365, Azure, Active Directory, and Windows OS.
• Ensure Seamless Operations: Proactively identify and resolve technical issues to minimize downtime and enhance user experiences.
• Leverage Modern Tech: Support and manage environments using Intune, Autopilot, Teams, and other Microsoft Modern Workplace tools.
• Customer Excellence: Communicate effectively with end-users, including VIPs, avoiding jargon and delivering exceptional service.
• Coach and Share Knowledge: Support junior team members by sharing expertise and best practices.

What You’ll Bring:

• Experience: 2+ years in a similar 2nd Line IT support role.
• Technical Skills: Expertise in Microsoft Modern Workplace, networking principles, PC support, firewalls, routers, and VoIP telephony.
• Customer Focus: Exceptional communication and relationship-building skills.
• Certifications: Microsoft 365 or ITIL Foundation certifications (preferred).
• A full UK driving licence is required.