Contact Centre Trainer

Red Recruitment is recruiting a Contact Centre Trainer in Swansea to join our client, who provides support and solutions to their customers.

The salary for this position is up to £30,000 per annum and is an onsite, permanent position.

To be considered for this role you must hold a valid UK driving license and have access to your own vehicle.

Benefits and Package for a Contact Centre Trainer:

• Salary: Up to £30,000 per annum
• Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
• Contract Type: Permanent
• Location: Swansea
• Free parking
• Friendly and encouraging environment
• Health and wellbeing programme
• Internal recognition schemes with financial award
• Pension scheme
• 33 days annual leave (including bank holidays and your birthday)
• Social events including Summer and Christmas parties
• Support and training provided
• Career progression opportunities

Key Responsibilities of a Contact Centre Trainer:

• Delivering existing training to new and existing Contact Centre Agents
• Conducting inductions for new starters and ensuring all paperwork has been completed
• Running system training sessions throughout the year to ensure all Agents are kept up to date
• Evaluating trainee performance and providing feedback and support
• Identifying skills and knowledge gaps with the Agents and feeding back to the Team Leaders

Key Skills and Experience of a Contact Centre Trainer:

• Staying up to date with industry knowledge
• Previous experience as a Trainer is required
• Good contact centre knowledge is required
• Great people skills, and being able to lead and engage a team is required
• Experience using a variety of IT programmes is required

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)