Sales Administrator

A small friendly family business is seeking an experienced Customer Service/Sales Administrator.

Annual salary between £26K - £28K dependent upon experience. 

Working hours - Monday to Friday - 35 hours per week.

Your primary responsibility will be to deliver excellent customer service to all customers, ensuring their needs are met efficiently and effectively.

Key Duties and Responsibilities:

1. Customer Service
   • Directly interact with customers in person, by phone, or email.
   • Provide quotations on all products and services.
   • Process orders promptly and accurately.
   • Handle payments and maintain an up-to-date cashbook.
   • Address customer queries and resolve complaints swiftly.
   • Manage all email enquiries.
2. Social Media
   • Oversee the business’s social media platforms.
   • Respond to customer queries appropriately.
   • Resolve any customer complaints quickly.
3. Other Duties
   • Regularly file invoices.
   • Perform any other duties within your capability as required.

Key Attributes, Qualifications, Qualities and Experience Required:

• Previous experience in customer service or sales.
• Strong attention to detail.
• Effective communication skills.
• Ability to empathise and connect with customers.
• A desire to help others and achieve conflict resolution.

If you feel you have the skills and experience for this role, then please apply online or contact Wendy on .