Ticketing Manager - Iconic Events Venue

A fantastic opportunity to join an outstanding venue, working with in the busy commercial team. The role will see you deliver an efficient, customer-focussed and accurate ticketing function in line with the Ticketing strategy

THE COMPANY

A long-standing and iconic British venue with a diverse array of clients and projects, specializing in delivering a spectrum of corporate events-both expansive and intimate, in-person and virtual. Leveraging profound technical knowledge, they elevate client experiences and foster a culture of continuous innovation.

In addition to their stellar reputation, they provide clear progression paths and actively support staff in their ongoing development.

THE ROLE

We are seeking a dynamic and detail-oriented Ticketing Manager to deliver an efficient, customer-focused ticketing service, supporting our ticketing strategy. This role involves managing live ticketing inventory, collaborating with internal and external stakeholders, and ensuring seamless event settlements.

You will work closely with our Ticketing Partner, Dice, and oversee event builds across our in-house system (Spektrix) and partner platforms, covering a diverse range of events including public programmes, theatre shows, creative learning events, and ice rink sessions.

Key Responsibilities

Manage and oversee live ticketing inventory,

Set up and manage events on ticketing systems.

Collaborate with stakeholders.

Build and maintain strong relationships with ticket agents, producers, and other stakeholders.

Provide detailed reporting on sales performance, trends, and insights to the commercial team.

Review and enhance the customer journey.

Ensure compliance with GDPR.

THE CANDIDATE

We're looking for someone with proven experience managing ticketing functions in the arts, music, or leisure industry, with strong skills in inventory management, troubleshooting, and data analysis (including Excel proficiency). Excellent organizational and communication abilities are essential, along with an understanding of the customer journey and ticket sales channels. Flexibility to work evenings and weekends is required. Familiarity with CRM platforms, CMS, or email marketing tools is a bonus.If you're passionate about delivering exceptional ticketing experiences and thrive in a fast-paced, creative environment, we'd love to hear from you

As a specialist events recruitment agency, we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity.

We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

Ref: MR13113