Family Hub Business Support Officer

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My client is a local authority with a fascinating mix. It's the smallest London borough with the second highest density of population in the country. The borough is based in a vibrant and upcoming part of Zone 2 in West London - with some well renowned museums, markets and parks! We are looking for a proactive and energetic Business Support Officer to be based out of 4 different family hubs across the borough to provide business and administration support to managers and front line staff across the early help service and, along with practitioners, providing a welcoming first point of contact at children's centre sites as required across the family hubs.

Please note this role is an on-site role with no remote working option due to the front-facing nature of the position. You will be required to complete an Enhanced DBS at the offer stage.

Key Duties:

• To greet visitors and provide a welcoming first point of contact, dealing confidently & constructively with enquiries in an articulate and helpful manner; provide an efficient customer-facing service to users of Early Help and input information onto the relevant databases.
• Database maintenance - access and updating relevant databases and generating reports for management information in a timely and efficient manner.
• Maintain complex documents, reports, correspondence etc. from the information provided, using standard formats and software
• Organise and maintain records and documents, ensure all new family's details are registered and process and maintain referral, service activity and service user information on all appropriate systems.
• Communicate effectively and act as point of contact for the service. Resolve problems, within the scope of role, escalating to line manager as required.
• Carry out all duties and responsibilities with reasonable care for the health and safety of yourself and others and report any potential hazards or unsafe practices to the line manager.
• Ensure buildings are operating to current health and safety legislative requirements.
• Collect accurate and timely data records to evidence the impact of services in the locality
• To provide information to users and potential users on services and activities available through settings across the hubs.
• To ensure that all timetables and information are up-to-date and available for families and partners attending Children's Centre buildings.
• To collect details from parents/carers relating to themselves and their children for centre evaluation statistics and ensure data is entered onto an appropriate database in a timely and accurate manner.
• Assist the managers to coordinate IT issues and accommodation needs for the building. Building security includes alarm maintenance, liaising with a workperson /tradesperson etc, reporting of faults
• Provide reports on the performance of the service (including preparation for Ofsted inspections) and any other data requests as required.
• Organising meetings, including booking rooms and managing invitations and preparing the necessary materials, including reports, presentations, agendas and minutes.
• To communicate, sensitively & efficiently with all levels of management, and other establishments/outside organisations delivering services and activities through the centre, in person and on the telephone, having special regard to the council's customer care policy
• To order equipment, monitor and process invoices and follow the local authority's financial processes.
• To maintain a room bookings system and assist with security and safety arrangements for the centre or other venues.
• To provide general administrative support to facilitate the day to day running of the service
• To develop knowledge and skills that contribute to the overall enhancement of the service through attending relevant training courses
• To develop and maintain effective communication systems and case management systems in line with best practice, including retention, confidentiality and GDPR requirements
• To provide cover for other Business Support Team members

What you'll need to succeed

• Experience in working in a children's centre is desirable.
• Excellent communication skills orally and in writing at all levels.
• Good organisational skills, self-reliant, experience of prioritising and working to deadlines
• Attention to detail, following procedures accurately.
• Advanced IT skills, particularly in spreadsheet applications and data coordination
• Flexible, adaptable, creative and resourceful
• Experience of working as part of a team and working under pressure.
• Successful experience of using IT databases.
• Experience of working with children and families, (desirable)

What you'll get in return

• You will be offered a competitive salary of £33,291 per annum
• Generous pension scheme
• Salary increases after passing probation after 6 months, with further incremental increases in April each year.
• Position in an organisation that are committed to allow for employee progression and the opportunity to grow within the organisation.
• Other benefits that are included can be provided on request.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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