Team Leader Hardware, Logistics and Facilities

Team Leader (Hardware, Logistics and Facilities)

Working Model: On-site 5 days per week

Office Location: Canary Wharf

Salary: Up to £48k

About the Role:

Are you looking for a new role? Our client, one of the UKs fastest growing Managed Service clients are seeking a candidate to work directly with one of the most prominent and highly regarded names in Financial Services to work as Team Leader for various teams: Hardware, Logistics and Facilities function.

In this role, you’ll be responsible for line management of multi-disciplinary teams (IT Engineering / Logistics) and acting as point of contact for the team responsible for various functions including break fix calls, buffer stock, logistics, shipping and asset removal service.

Your responsibilities:

• Line management of their engineering and logistics team. You will be a team leader, staff mentor.
• Troubleshoot and diagnose desktop related hardware issues and talk with various teams internally and externally to resolve these issues.
• Gathering warranty replacement parts with charge for assets and/or fault components within the equipment’s warranty period.
• Produce both defined and AdHoc reports within required timeframes.
• Run and manage weekly meetings when needed and provide data and information on request for monthly and quarterly review meetings.
• High quality end to end delivery to the client meeting and exceeding the client’s needs to position the company in a way that would lead to increased business.
• Manage the shipping process of equipment between multiple locations including quotes, approvals, co-ordination, compliance and planning.
• Transfer and process under your client’s security procedures
• Manage vendor deliveries in to determined locations including planning of resources of which you’re receiving, processing all equipment deliveries to high standards and updating requests and tickets raised by users.
• Keep the buffer stock in check and to the agreed threshold levels.

Requirements

• Experience of planning and management is essential (such as service management, service co-ordination, shipping management, customer support management, asset management)
• Good decision-making and communication skills within a business environment
• Good Microsoft office suite and IT skills
• Previous experience working on a customer site
• Comp TIA A+ (Preferred)
• ITIL Foundation (Preferred)

To be considered, please ensure you complete your application on the Computappoint website.