2nd Line Engineer

Job Description: 2nd Line Support Engineer

Location: Milton Keynes (Full-time Onsite)

Industry: IT Services Consultancy
Salary: £35,000 per annum (DOE)
Industry: IT Services Consultancy

About the Role

We are seeking a dedicated and skilled 2nd Line Support Engineer to join our dynamic team in Milton Keynes. As part of our IT Services Consultancy, you will play a crucial role in providing advanced technical support to our clients, ensuring seamless IT operations and excellent customer service. This onsite role demands a proactive problem-solver who thrives in a fast-paced environment and has a passion for technology.

Key Responsibilities

• Incident Management:
  • Respond to escalated issues from 1st Line Support, ensuring timely resolution and minimal downtime.
  • Troubleshoot and resolve hardware, software, and network issues.
• Customer Support:
  • Provide professional, friendly, and efficient service to clients at all times.
  • Work closely with clients to identify and resolve recurring technical issues.
• System Administration:
  • Perform maintenance and upgrades on client systems, including servers, workstations, and network equipment.
  • Manage and support Active Directory, Office 365, and other enterprise applications.
• Documentation and Reporting:
  • Maintain detailed records of incidents and service requests in the ticketing system.
  • Create and update technical documentation for internal use and client reference.
• Collaboration:
  • Liaise with 3rd Line Support and other teams to escalate and resolve complex technical challenges.
  • Assist in mentoring and knowledge sharing with 1st Line Support staff.

Key Requirements

• Technical Skills:
  • Proficiency in troubleshooting Windows and macOS environments.
  • Strong understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
  • Experience with server environments, including Windows Server 2016/2019, Active Directory, and Group Policy.
  • Familiarity with cloud platforms, particularly Microsoft 365 and Azure.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong problem-solving mindset and attention to detail.
• Experience and Qualifications:
  • Previous experience in a 2nd Line Support or similar role.
  • Relevant certifications (e.g., CompTIA Network+, Microsoft MCP/MCSA, ITIL Foundation) are a plus.
  • Full UK driving license (preferred).

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.