IT Technician - Bicester

Our Client is one of the UK’s leading end-to-end technology solutions providers. They provide IT Managed Services to organisations across many sectors, including education, other public sectors and commercial.

This role is a IT Technician position working onsite for their customer based in Bicester.

Main Duties of the role:

• To provide a professional first line technical advisory and diagnostic support service
• To provide a professional and effective first line remote network monitoring and management service
• To ensure that all reported technical issues are dealt with professionally and competently
• To provide an effective communications interface between the school customers
• Provide 1st line technical support and call logging services to the school.
• To report and manage any incident that requires the services of a third party organisation.
• To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
• To action any asset change in compliance with the Change Control Procedure
• To complete additional ad hoc project work, as required
• To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
• To make recommendations on potential improvements to working practices
• To keep the working area clean & tidy at all times.

Key Requirements

• Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
• Good working knowledge of Active Directory and Group Policy.
• Good understanding of TCP/IP, DNS, DHCP and VLANs.
• Experience of using a call management system and working to SLAs.
• At least two years’ experience within the education sector.
• To be prepared at notice to work occasional evenings and weekends.

Salary - £26,000-£28,000