Customer Support Administrator - European Export

A fantastic opportunity to join a market leading manufacturing firm based here in Peterborough.

This progressive business is looking for two Customer Support Administrators to join their European Export team.

The successful applicants will offer logistics and sales support to external colleagues and business customers from across Europe, specifically the Czech Republic, France, Sweden, Denmark, Germany and Holland.

You will handle operational enquiries which will include; order processing, quote preparation, technical support and logistics management, whilst developing strong client relations.

This is a great opportunity to join an employee focussed business. You will be a key part of a small team where your work will be recognised and rewarded. Career development is internally encouraged and supported.

Due to the requirements of this role we are seeking an individual who is able to speak both fluent English and either Czech, French, Swedish, Danish, German or Dutch. This is essential to be considered for this opportunity.

The Company:

• An established SME operating worldwide within the manufacturing sector.
• Modern office environment.
• 25 days holiday, plus bank holidays.
• Shopping rewards.
• Long service awards.
• Generous health care scheme.
• Free onsite parking (PE1 location).
• Working hours will be 8 hours a day but can be flexible, i.e. 7am - 3.30pm, 7.30am - 4pm, 8am - 4.30pm, Monday to Friday.
• On site working.
• Salary negotiable depending on experience.

The Individual:

• Excellent communication skills.
• Language skills - Czech, French, Swedish, Danish, German or Dutch.
• Previous experience in a customer service/support role.
• Able to use initiative and take proactive action.
• Strong team player who is happy to help out where needed.
• Able to multi task and prioritise a busy workload.
• Previous experience of working in a product based/B2B role would be an advantage.

The Job - Customer Support Administrator - European Export:

• Handle inbound calls; sales enquiries, order updates, service and logistic issues.
• Manage email and web enquiries.
• Produce and manage quotations.
• Process sales orders.
• Manage, investigate and resolve customer complaints and order queries.
• Update and maintain internal CRM system.
• Liaise with internal teams to ensure commitments are achieved.
• General administration.

For more information, please apply or contact Katie Strange Recruitment directly.